![]() The software very intuitive, so there's little training needed for others to work with it. I create all the forms and share them with several faculty and staff here at the College. Reach out to us via our support contact form should you have any questions. ![]() To find out supported fields for Prefill, check our guide here. The Prefill feature does not currently support the Product List field but we opened a feature request ticket for you here. Our typical response time is from 30 minutes to two hours however, it may vary based on how many queries we receive each day. ![]() Please provide us additional information about the issues you've encountered using our support contact form at so we can further investigate and work with you until it's resolved. Unfortunately, we no longer offer live support because we believe we provide better support via our support system since we are able to provide step-by-step guides, screencasts, and other references that might be useful in resolving issues. Hello Karl, We deeply apologize for the inconvenience you've experienced. Not acceptable for commercial deployment, imo. They literally tell you that they can't tell you. Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait. If you have a question or issue, you get to wait for an email response. Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. Of course, it doesn't tell you this until you go to actually prefill a form. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. My biggest issue is with prefilling forms for customers. There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level. ![]() You can make the forms do a lot of seemingly cool stuff that's difficult, if not impossible in some other form builders (until you actually deploy them & discover their true, undisclosed limitations/quirks). It appears, on the surface, to offer a ton of really nice form elements & features. Don't use this for anything where you can't work around this service's repeated failures. The tools don't work properly, there's no support, and when the issue is on their end, you're just out of luck. I've had 2 experiences with trying to build a form to accomplish an important task, and it's failed both times. I had to ask another JotForm user how to even reach them because JotForm is unorganized. The customer support team did not answer my questions or solve my problem. It takes a long time to find the right template, the right theme, and personalize them. I spend a lot longer than I want using JotForm. JotForm advises on how to get better response rates from your forms. Forms can be automated and decrease workload. Widgets can be added to forms for e-signatures and check lists. Choose from many themes and templates., choose from classic form and card form. Forms can even be created on the mobile app. PROSĪll forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. I would like JotForm more if the site was organized. I get timely returns because of the mobile responsive forms. I use a "2-in-1" laptop/tablet often, JotForm functions on that and my desktop computer. I use JotForm to collect health data and if need be HIPAA compliant forms. I am not on site with employees to supervise on a regular basis, I send surveys to patients and their families to make sure that they are happy with the employee and that all required daily tasks are completed. I am confident that the forms I create using JotForm are professional and functional.
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